Your Cancellation and Refund/Credit Rights

1. Cancellation by You

(a) You may cancel any or all of the Services at any time, either by telephoning us, emailing us or writing to tell us. Cancellation will take effect as soon as possible after we receive your request to cancel. For some Services (but not all) we may offer you a pro-rated refund or credit where cancellation takes effect part way through a Service Month or is already in the publication cycle. You agree that we have the right to decide:

(i) the amount of any pro-rated refund or credit; and

(ii) whether this amount is given as a refund via credit or debit card used or by bank transfer, cheque or credit against your account. If you are within your Minimum Term, you may cancel the Services at the end of the Minimum Term.

(b) If you are buying the Download a Directory as a consumer (rather than as part of your business, profession or trade) and your country is the Gibraltar or UK and Europe, then you will have a legal right to cancel the Services within 7 working days of the start date. However, you agree that you will lose this right to cancel once you have downloaded the Directory PDF.

2. Cancellation or Suspension by Us

(a) We may cancel any or all of the Services at any time either by telephoning you, emailing you or by writing to you. When we contact you we will tell you when cancellation will take effect and we will try to give you as much notice of this as possible. You agree that we have the right to decide:

(i) the amount of any pro-rated refund or credit; and
(ii) whether this amount is given as a refund or credit against your account.

(b) We may cancel or suspend any or all of the Services immediately and without telling you beforehand, if:
(c) you do not pay us when you are supposed to as set out in paragraph 9. This does not affect our right to charge you interest under paragraph 9(d)(i);

(d) you use the Services in any way that breaks or may break any applicable Law, is fraudulent or that may adversely impact the Services, Us or Our Representatives;
(e) you use the Services in any way that infringes or may infringe any rights belonging to a third party, or in any way which breaks or may break any relevant third party rules, for example the rules of a Registry;

(f) we receive a complaint or are notified of a legal claim which relates to your use of the Services; 

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